Building Customer Trust |
|
How can you ensure your customer's experience on your website is a positive one that builds their trust in your ability to provide them with the service or product they are seeking?
|
Email Addresses should match the Company Website Domain Nothing says more to your level of commitment to your on-line business
than whether or not your email address has the same domain name as
your website. Imagine yourself on the other side of the computer screen,
wanting to buy a computer for example from www.dell.com.
If their email address is, dellstore@yahoo.com, would you feel comfortable
committing to their product if they can't even commit to a an email
that matches their domain? |
Your Customers Website Experience should be a Good One It all comes down to respect. If you treat your customer like an intelligent, savvy consumer and your website reflects that sentiment, your customers will know it and they will begin to trust you. What are the signs of respect an on-line customer is looking for?
|
Respond to their Inquiries |
Don't Invade their Privacy |
